Usability: Allowing the numeric field for the Incident/SR/Change/Problem #'s to use wildcards. * and ? Being able to narrow a search on the ticket number where the exact # is unknown.
Need to search for tickets from multiple queues. Example: We have a few Servicedesk queues (leavers, new starts, hardware requests) and would like to create a search filter that's a combined view of all of these. MRFE / MG / 10954695859 / 933419
How do we search for tickets from multiple queues? We have a few Servicedesk queues (leavers, new starts, hardware requests) and would like to create a search filter that's a combined view of all of these. How do I create a search filter over multiple…
Search filter does not search for partial number for Request Number search. 1. Login to customer portal. 2. Go to request tab. 3. Add request #. 4. Click on search. Actual result: This does not search based on the request search. Expected result: This…
Usability: Give Technican the possibility to search for "something" plus filter that for a specific technician, item etc. Benefit: not so much results to review
An option to search for a string in specific field. (Items>Search>Full Text) For Example: I want to search for "Arrived" only in the "Status" field of every item or I want to search "Adharsh" only in the "Notes" field