OpenText ZENworks Service Desk Community

OpenText ZENworks Service Desk

Custom reports should be scheduleable like built in reports

MigrationDeletedUser

Currently custom reports can be made but not scheduled. I need the ability to schedule my custom report as the built in reports do not contain the daily information I require.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Working Partner report!

MigrationDeletedUser

I have been working with the partner report. But for some reason Novell support can't get it to work properlly! I would like a working partner report! Now the partner report shows all our customers instead off partner clietns only!
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Expose Deleted by LDAP for use in custom reports

MigrationDeletedUser

The LDAP import alert summary tells how many users were disabled by that import. However, there is no way to see which users those are without a manual database query. There is a deleted_by_ldap field in the client table in the database. This should be…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Provide drill down on charts in reports

MigrationDeletedUser

NSD provides an inbuilt reports to track several metrics or gather information. However I cannot drill down to see the details on that chart. Please provide option to drill down on charts in reports
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Note text in reports

MigrationDeletedUser

Add the option/capability to Service Desk Report Builder to view note text. We can create a report using NSD report builder that can bring All notes' ID, Visibility and Date per incident but not the note text. Allows us to directly see this information…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Custom Field based reports

MigrationDeletedUser

Allow to create very basic reports based on custom fields value queries. For instance, if I add a custom field for the "Cost Center" in every incident request, allow the Report Builder to create a report where list every incident request where the custom…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to transfer/share custom reports from one user to another

MigrationDeletedUser

Provide an ability to transfer/share custom reports from one user to another. It helps in avoiding duplication of work. Also helps in changing the owner of the custom report when the user who created leaves the team or organization
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

Menu

OpenText ZENworks Service Desk

Custom reports should be scheduleable like built in reports

Working Partner report!

Expose Deleted by LDAP for use in custom reports

Provide drill down on charts in reports

Note text in reports

Custom Field based reports

Ability to transfer/share custom reports from one user to another

Resources