OpenText ZENworks Service Desk Community

Hide Item, Item Type, Classification, Status and priority be hidden from dynamic forms

Sector_osh

Can the Item, Item Type, Classification, Status and priority inherited from the QC be hidden from the dynamic form?
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Qucik Calls - Custom fileds

Sector_osh

An abillity to add custom fields to quick calls. Similar to the ability to add custom fields to incidents service requests, articles etc. Also to block inheriting custom fields from other processes e.g. service requests and incidents.
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Remove mandatory requirement for estimated time in quick call

Sector_osh

could the Estimated time in minutes be made optional in quick calls - it's not always required.
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to use A Quick Call with a Store Item

atobias

It would be nice to have ability to create a Quick Call that uses a Store Item. This would allow customers to create a Quick Call which in turn would use a Store Item that is already configured to require approval by manager and then add customer to pre…
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Group template adding to Quick call Schedules

MigrationDeletedUser

I am going to use Quick call Schedules for maintenance work plans. This is great feature for automatic ticket generation however those tickets can be assigned to one technician only. I have jobs where 3 technicians are working on one SR. It would be good…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Quick Call Sorting capabilities

ppedron

Summary: Quick Call Sorting capabilities Description: When using Quick Calls the drop down is defaulted to the order for which the Quick Calls were created. As the system evolves there are other Quick Calls that may be added. If they are not inputted…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to add RadioButtons, Checkboxes to Templates of Quick Calls

MigrationDeletedUser

I would like the ability to add RadioButtons and Checkboxes to Templates (Description) of Quick Calls. It would be helpful for Customers if they could select options in Quick Calls.
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Allow mixed sequential/parallel request creation within a Group Template

MigrationDeletedUser

Currently NSD allow to decide if the Quick Calls inside a Group Template have to be created in sequential or parallel mode. What cannot be done is to decide that part of the calls need to be sequential and part needs to be parallel. NSD should allow to…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to Create Quick Calls via Email Alias

MigrationDeletedUser

A useful feature to incorporate would be the ability to generate Quick Calls from an incoming email similar to the method for generating a ticket.
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Quick call visibility to Org or Org unit

MigrationDeletedUser

Provide an ability to set quick call visibility to org or org unit
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

Hide Item, Item Type, Classification, Status and priority be hidden from dynamic forms

Qucik Calls - Custom fileds

Remove mandatory requirement for estimated time in quick call

Ability to use A Quick Call with a Store Item

Group template adding to Quick call Schedules

Quick Call Sorting capabilities

Ability to add RadioButtons, Checkboxes to Templates of Quick Calls

Allow mixed sequential/parallel request creation within a Group Template

Ability to Create Quick Calls via Email Alias

Quick call visibility to Org or Org unit

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