OpenText ZENworks Service Desk Community

Bring Back ZSD Native Chat

ppedron

Chat is a major function for todays communication especially with Ticketing and Requests. Let's bring back a Native Web Chat in ZENworks Service Desk so that; Don't need a third party chat program Chat integration populates the Requests Notes…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
LDAP import attributes for email default locale and default local timezone

StefanoR

Hello together, The first one: I’m looking for an attribute in the ldap advanced configuration to assign email default locale to imported ldap users. Background information: People that are imported over ldap could be german user or international…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
integrate keyview viewers for built in viewing of attachments

RaveNet

Please add built in keyview viewers to handle viewing of various attachments so techs and users don't need to download and open locally on workstation
- over 4 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Bulk Delete of Attachments from Disk

RalphW1

Over time, the attachments on support requests cumulatively use additional disk space. Deleting these files directly from the terminal would leave blank database pointers, and deleting the attachments one by one is impractical if they have been accumulating…
- over 4 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Automatically close tickets after xx days, when status is "On hold - Customer"

MigrationDeletedUser

This functionality should close tickets automatically, if a customer does not respond to a ticket, which he had opened in the past. Expecting, that this ticket isn't important to the customer, anymore. It should be configurable for a state in the workflow…
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
pdf version of printout not the same as print

MigrationDeletedUser

When printing an incident if one prints from the print button the description details are formatted as typed in the area. When printing PDF that Description area loses all formatting - all line feeds are apparently stripped out = yukky to read.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Please make the size the request description window larger

mcurrie

When you open a case the request description window is only 100px high. Please increase it to 250 or 300px. The path is /Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/ and the file is RequestDescriptionPanel…
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Partner role should not see all customers

MigrationDeletedUser

Partner role should not see all customers, just those who are assigned to them.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Common Appliance for Micro Focus products and Add-ons

Thomas Stimper

for easy deployment, maintaining and scaling it would be good to have a common appliance for Micro Focus products and Add-ons - Deployment as VM basic template (SLES11/12) - Store / repository for installable products - Update over SMT server (SMT server…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Add an event to the Calendar

MigrationDeletedUser

We would like to be able to add an event to the Calendar within Service Desk 7.02. For example, we would like to follow up on a job in 12 months time and it would be ideal to use the Calendar within Service Desk for this. This way all Users can be aware…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
NSD Item Category - Reassignments

ppedron

Summary: Reassign Item Category to existing (or new) Item Type Description: The only time you can associate a Item Category to and Item Type is on creation. It would be handy as the system evolves to allow Item Categories to be modified. Example: Existing…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Show pictures/graphics within Descriptions and Notes and not as attachments

MigrationDeletedUser

If someone uses eMail to create a message they may add a picture or graphic within the body of the message that will in turn become the Description within the Incident. Right now, all such pictures/graphics are stripped and included at attachments. This…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Incident based contracts

MigrationDeletedUser

It would be great to have contracts that are based on customers buying a set number of incidents, ie a customer wants to purchase 10 incidents only or 5 and so on. Once the incidents are used up the contract expires. These contracts need to be time based…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Option to hide outages in login page

MigrationDeletedUser

NSD has an option to turn on or turn off outages. However when turned on it Outages link is shown in login page and there is no option to turn off the Outages link in login page Provide an option to turn off outages link being displayed in login page
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to create a build list

jskelton

I would like the ability to create a "build list" in the work flows. i.e. We need a checklist for new machine builds. Our previous system had the concept of a build list or check list for every configuration item that needed to be applied to the machine…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
KB: KB article visibility per Org Unit, Specific teams & specific users

MigrationDeletedUser

I would like to set KB article visibility for an Org unit or few org units or specific teams, specific users. This would enable me to publish an article that is applicable only to that group. This is in addition to the visibility of Everyone, Technician…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Support for IPv6

MigrationDeletedUser

I would like to access Novell Service Desk portals on a IPv6 network. I would like to connect to LDAP through IPv6 Customer, admin, tech portals access through IPv6 NSD-ZENworks integrations through IPv6 Email server settings access through IPv6
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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