OpenText ZENworks Service Desk

ZENworks Service Desk in your Preferred Language

Vaibhav Jain

Objective: How to configure the ZENworks Service Desk in your Preferred Language. With the latest release of ZENworks Service Desk 8.2.1 we have official support for the following languages: English (Locale - en) Italian (Locale - it) German …
- over 3 years ago
- OpenText ZENworks Service Desk
- Service Desk Tips & Information
LDAP import attributes for email default locale and default local timezone

StefanoR

Hello together, The first one: I’m looking for an attribute in the ldap advanced configuration to assign email default locale to imported ldap users. Background information: People that are imported over ldap could be german user or international…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Localization of the new Custumer Portal

Kamil Vratny

The new Customer Portal should allow custom localization to other languages. We cannot sell end-user software without providing a way to localize it, this requirement is always mandatory. It seems that language strings are prepared in i18n directory and…
- over 4 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
add Russian language into spellchecker

NikitaBasmanov

Many Russian-speaking users of the HP Service Manager would like the built-in spell checker to verify the Russian language. This will help to create knowledge base documents correctly and verify titles and descriptions of user's requests.
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Add African languages to SMAX

sivu

Add African languages to SMAX. Our service desk agents receive calls logged in different African languages. It is very hard for them to assist the users in time as they do not understand all African languages. Currently on SMAX there are no African languages…
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Email Subject Parameters

MigrationDeletedUser

Allow parameters related to a process to be added to templated subject lines. i.e. add Process and Request ID to SLA Breach message subject lines
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Shared Calendar

jskelton

Allow for a shared calendar for holiday and others to be added to the service desk calendar. This should be compatible with exchange and iCal sync types.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Import public holidays from file

MigrationDeletedUser

Hi, Be able to import public holidays from file should make that a bit easier.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Localizations of Category, Classifications, type, item & status

MigrationDeletedUser

NSD is multilingual and has the ability to adapt the web interface based on the browser default language, however, the Category, Classifications,type, item & status are "language static". We of course can type in the values in any language they want,…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Localise surveys

MigrationDeletedUser

There is not a way to localise questions used on surveys. You can only use one language. Multiple surveys are not possible as there is no way to target a survey to a language and you cannot have multiple surveys active to the same group of people
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.