OpenText ZENworks Service Desk

LDAP import attributes for email default locale and default local timezone

StefanoR

Hello together, The first one: I’m looking for an attribute in the ldap advanced configuration to assign email default locale to imported ldap users. Background information: People that are imported over ldap could be german user or international…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ldap - Title

jskelton

Please harvest the AD attribute "title" and allow us to use this in service desk as a standard attribute. (not one of the 5 extra attributes) The extra attributes should be used for something that is not standard directory information.
- over 5 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ldap - Display name

jskelton

Currently LDAP does not import the Display Name (displayName) from AD. Many customers have their legal name in the Given Name SN field but use the displayName for what the rest of the world knows them by. Please add the collection of this data as well…
- over 5 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ldap sync schedule for each group

jskelton

We have a very large customer group (domain users). This sync takes a very long time and we would like break out each group separately in the sync for testing. Please add a separate sync schedule for each role: Administrator Role Supervisor Role Technician…
- over 5 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ldap syntax allowance

jskelton

Allow the customer to put ldap filters in place the assist with scoping the ldap import. i.e. standard LDAP filter: memberOf:CN=_ns-vpx-syse-access,OU=Load Balancers,OU=Groups,OU=Systems,DC=domain,DC=com or to allow recursive: memberOf:1.2.840.113556…
- over 5 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
AD-SM User Deletion Synchronization

Harry_SM

Just opposite to LDAP-SM Operator creation, there should be some provision for AD-SM auto operator deletion when a user is deleted from AD.
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ZENworks remote control

AbolinsJanis

As we know, ServiceDesk ZENworks remote control works when SD gets data imported from ZENworks server - hardware item, where one field is with imported device IP address. In eDirectory/iManager i can see what IP eDirectory users has when he logs into…
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
LDAP / AD server fault tolerance

MigrationDeletedUser

Currently it is only possible to configure a single AD/LDAP server so that directory connection fails if that server is down. I should be possible to specify more than one connection so that service desk can round robin between / fail-over to a different…
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
When configuring LDAP, give us an option for eDirectory

MigrationDeletedUser

On a new NSD 7.1 appliance, when we configure the LDAP integration, we're presented with two choices: Active Directory, or LDAP Server. When we configure the LDAP integration as an LDAP server, the documentation informs us that we must change the GUID…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
LDAP Groups mapping to Organization/Organizational untis/Departments

MigrationDeletedUser

Novell Service Desk currently allow users with various roles to be divided in Organization, Organization Units and Departments, however it requires a manual process done from the NSD console in order to achieve this and to properly distribute our customers…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Hour/minutes synchronization option for the LDAP sources

MigrationDeletedUser

Allow the LDAP synchronization schedule to be done also specifying Hour and Minutes interval Currently NSD allow to synchronize the LDAP user sources either Daily, Weekly, Monthly or Manually. In fast changing environments this is not enough
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.