OpenText ZENworks Service Desk Community

Ajout de la version WINDOWS 11 EDUCATION 23H2 dans ZCM 23.4

Antony Chalumeau

Après installation de la version 23.4 de ZCM, nous constatons que seules les versions PRO et ENTREPRISE sont compatibles avec ZCM 23.4 . Nous aimerions que dans un futur Patch, cette version soit prise en compte.
- 11 months ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
REST API: Add functionality with inserting and update items

strj500

Currently the REST API does not have the ability to insert and update items. It would be an improvement for that to be added in.
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Launch a 3rd Party application from ZSD console

ppedron

As a Technician in ZSD console, I would like to have a "Toolbox" or "Utility" section to launch a 3rd party application that would open the utility in it's own native form. This may be a Remote Control program (mstsc or teamviewer), ftp program (filezilla…
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Multiple ZSD Registrations in ZCM/ZCC

ppedron

Currently in ZCM / ZCC Console there is one ZENworks Service Desk Registration at a time. This connection works great to automate delivery of Items into my Production Service Desk. This also allows for Store Items coming in from ZCM. If I have a ZSD…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
update wysiwyg to include section 508 compliance check

jskelton

We need the ability to have the document editor (wysiwyg - What you see is what you get) to include an accessibility checker similar to how Microsoft has added it to its products. https://support.office.com/en-us/article/use-the-accessibility-checker…
- over 5 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
ZENWorks inventory type field should map to type in ZCM inventory

MigrationDeletedUser

Type in NSD to match Type in ZCC/Devices/Device Summary/Inventory details manufacturer+name+version instead of using system product
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
implement snmp to appliance to monitor helpdesk system

MigrationDeletedUser

is it possible to implement snmp to appliance to monitor helpdesk system.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
When ticket is on approval state to be approved by LIne manager, it is not possible to add notification.

MigrationDeletedUser

When ticket is on approval state to be approved by LIne manager, it is possible to add notification. When on state to be approved by Item manager, it is not possible to add note. On behalf of one my customers, they asked me to implent this request, so…
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Allow remote control buttons for 3rd party software like Bomgar

jskelton

Allow remote control buttons for 3rd party software like Bomgar
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Integration with Shibboleth SSO

jskelton

Please include support for Shibboleth SSO. Ref: https://shibboleth.net/
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Use the ZMM Client also as a KeyShield SSO Client

MagnusH

Make the ZMM client also a KeyShield SSO client. It should be quite easy because KeyShield SSO client is modular, the kernel is separated from platform dependent parts. It would be great to have just one client for both systems controlled by the ZMM console…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Keyshield SSO/WSTrust app integration with ZMM

MagnusH

I would like to have the option to configure the Keyshield SSO/WSTrust app in ZMM. When configured, the users don't have to provide any configuration (username, password, server), all configuration is done in ZMM just like when configure the Filr app…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Intregration of GroupWise calendars into Service Desk

Thomas Stimper

i would like to see GroupWise calendars periodically imported into Service Desk
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Remote control without ZENworks

MigrationDeletedUser

Currently it is not possible to remote control a workstation without ZENworks. Allow remote control (with permission from end user) without ZENworks and have it audited in the ticket that the remote session occurred. This would allow support organizations…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
NSD integration with Event Management (App Manager)

MigrationDeletedUser

Integrate NSD and NetIQ App Manager so that the events generated from events are automatically created as incidents in NSD so that they are tracked to closure.
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Bomgar integration

jskelton

Native plugins for Bomgar integration would be nice. We use Bomgar when ZENworks is having problems or on personally owned devices. Having all your tools in one place helps the technician be more proficient.
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
NSD Integration with keyshield SSO

MigrationDeletedUser

I would like to have an option to use Keyshield SSO with NSD. When configured, I want my customers, users who have logged onto their networks using their directory server authentication credentials to be automatically authenticated into NSD without re…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
REST API's/Webservices

MigrationDeletedUser

Please provide RESTful API's/Webservices for easy integration
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Dynamic Remote Control

MigrationDeletedUser

When using remote control feature, I would like to open a remote control for an user on his workstation directly regardless of whether she is the owner or not
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Automatic Items reconciliation between NSD CMDB and ZENworks imported items

MigrationDeletedUser

Currently I first to create items manually, later I import from ZENworks and this is creating duplicate items in the CMDB. To solve this, I would like to have a configurable reconciliation mechanism to reconcile items imported from ZENworks through XML…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

Ajout de la version WINDOWS 11 EDUCATION 23H2 dans ZCM 23.4

REST API: Add functionality with inserting and update items

Launch a 3rd Party application from ZSD console

Multiple ZSD Registrations in ZCM/ZCC

update wysiwyg to include section 508 compliance check

ZENWorks inventory type field should map to type in ZCM inventory

implement snmp to appliance to monitor helpdesk system

When ticket is on approval state to be approved by LIne manager, it is not possible to add notification.

Allow remote control buttons for 3rd party software like Bomgar

Integration with Shibboleth SSO

Use the ZMM Client also as a KeyShield SSO Client

Keyshield SSO/WSTrust app integration with ZMM

Intregration of GroupWise calendars into Service Desk

Remote control without ZENworks

NSD integration with Event Management (App Manager)

Bomgar integration

NSD Integration with keyshield SSO

REST API's/Webservices

Dynamic Remote Control

Automatic Items reconciliation between NSD CMDB and ZENworks imported items

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