OpenText ZENworks Service Desk Community

OpenText ZENworks Service Desk

Dynamic Classification list when using Service Incidents

Sector_osh

If using the Service Incidents option, it would be useful to have a dynamic list of classifications which populates with a different list depending on whether logging a call as a Service Request or and Incident.
- over 8 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Deleted inventory items do not get purged

MigrationDeletedUser

Currently imported inventory gets marked as deleted if no longer found to be existing syncing the Asset Inventory database. It should be possible to configure automatic purging of such inventory history based on when related items got marked as deleted…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Add SD Tickets (& other things) on a monitoring tool

MigrationDeletedUser

Hello, It could be a real improvement if we can add ServiceDesk informations (like new tickets, SLA etc...) on a monitoring tool like Nagios for exemple. Something like the "Technician portal", but as a plugin for Nagios. Regards, Jonathan Martin / Benjamin…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Need ability to edit purchase date

MigrationDeletedUser

Scenario: We created a new item in NSD today for a new scanner. NSD (7.0.3) somehow lists the purchased date as 01/01/1990 00:00 and we can't find a way of editing this. This is partially fixed in 7.1. The purchase date will be the date when the item…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
NSD must be able to populate the CMDB with the devices discovered by NetIQ app manager

MigrationDeletedUser

Provide me an option to automatically populate the CMDB with the devices discovered by NetIQ app manager and I should be able to schedule regular syncs so that the information is relevant.
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Changing Parent -Items relationships enhanced editing

MigrationDeletedUser

Currently NSD allow to establish different kind of relationships, including 1-to-many involving more items, like an Item A with 5 different items as childs B,C,D,E,F. What NSD miss is the chance to replace the Item A without the need to destroy and recreate…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Item Type Bulk Editing

MigrationDeletedUser

Allow to edit the item type for multiple objects selection for better ease of use for Asset Management. NSD does not currently allow bulk editing for Item Types. If multiple items needs to be assigned to a different type, they have to be edited one by…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Bulk edit option is needed for item category field

MigrationDeletedUser

1. Navigate to User->Configuration->Catgories 2. Either create a new category or select an existing category and click on edit 3. Suppose we need to create all 40 fields mandatory fields. Expected behaviour : 1. User should be able to select all the fields…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

Dynamic Classification list when using Service Incidents

Deleted inventory items do not get purged

Add SD Tickets (& other things) on a monitoring tool

Need ability to edit purchase date

NSD must be able to populate the CMDB with the devices discovered by NetIQ app manager

Changing Parent -Items relationships enhanced editing

Item Type Bulk Editing

Bulk edit option is needed for item category field

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