Request URL to be available on ALL email templates: Status History

Below is the history of changes to this idea's status. Return to the idea.

• Delivered

  In recent versions since v8.2.x the variable for the Request URL to allow receivers of the email to click on the ticket # which will open the Request URL (they may need to log into ZSD).

  This is accomplished by setting up the Email template using "Request ID" and "Request URL".

  Example:

  

  Displaying the formatted email like this: 

  

  ppedron

  

  • 2022-10-13 9:48 PM
  • More
  • Cancel

• Accepted

  Accepted

  MigrationDeletedUser

  

  • 2016-9-26 9:36 PM
  • More
  • Cancel