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Service Desk

I want to evaluate the MF Service Desk and i have download the last appliance 7.3
How is it possible to come on the os-System? i have only the choice for :
1. Applance
2. Micro Focus Service Desk

Where can i find a good documentation for customizing correctly a Helpdesk System?

Is Version 7.3 the latest Version? Any write from Version 8.0

Thanks for your help and ideas!

cg