Does anyone else use Service Desk and have this issue?  the audit trail shows that when the status was changed, the ticket was reassigned -- this was not reassigned by the person who had the ticket...the system automatically did this.

The reassignment happens, while there is an approval happening and the assigned technician of the ticket isn't the approver. Service Desk picks the "Line Manager", or "Item Manager" or members of the "Default Manager Group" for assignement. After the approvment it is handed back to the technician.

Regards
Oliver

Thank you for your response.  Maybe I don't understand what you're telling me but these tickets are not waiting for approval from anyone, and the person who gets the tickets reassigned to him isn't a manager of any sort within service desk.  They never get reassigned back to the technichian.  

Ok, it was a suppose on the status of the request. To figure out, what your problem is, I would need to see the workflow and the configuration of "On Hold - Pending Approval".

 Is there some way that I can get a report of the workflow so I can attach it?  Here is the config of the "On Hold - Pending Approval".  This problem does not just happen when going to on hold - pending approval though. It happens when changing status from pending to open, and any other change of status as well.

Everything looks OK there. So, I haven't seen this behavior before. Was is an existing State altered?

Create a new state and configure it like in your picture and test it. It should work correct, otherwise please open a service request.

I don't know that any of the existing states have been altered.  All of the existing states have the "approval state" set to "NO" but it seems as if something behind the scenes thinks they are set to "YES" and just automatically reassigning to someone else.  

i am in process of upgrading from version 23.4 to version 24.3 and will then test again.  If the problem persists, I'll create a SR.

I have updated to version 24.3 and still experiencing the same issue.  I created a SR a couple of days ago.  It seems that the person assigned is in a time zone that is not at work during my work hours so am not able to get responses in a timely manner. (I sent a message, wait at least 24 hours for a response....)

Sorry to hear that.....Try and request an escalation and see if that gets a response.

Post an update on Friday to see what is going on....I would try and look into it, but I'm swamped with SBAT related matters.