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I have
I want to know how I can remove some extra default fields that I dont want at all from the " Incidents" form when someone creates a ticket.
Im unable to find where can I customize my incident form under setup.
Referring to this form when the customer click on " Create Incident".
Please assist!!!!
Like when you click on Customer > then it shows " Incident" . I would want to edit that form instaed.
Im not able to use Dynamic forms for this customer portal anywhere.
What fields do you want to exclude from when the Customer Selects "Incident"?
There are custom fields for incidents.
There are also Configuration > Item Category Defined Fields that can be enabled/disabled.
There are also Configuration > Item Types Fields that can be enabled/disabled.
These filter to the Incident as the Item is selected.
Show me a screenshot of the incident and the field you wish to remove/add.
You can add many other customizations from the ZENworks Service Desk Customization Cookbook.
Paul Pedron
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