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ZSD - service requests

Lively Blake

Are there ways to get approvals or a chain of custody for service requests?

  • 0

    Yes you can provide approval process in the workflow.

    This will redirect the ticket to the approver(s) and after their response will continue through the workflow process.
    In v8.3.x there is an example workflow for approvals.

    Paul Pedron

  • Verified Answer

    +1  

    Hi,

    first, ZSD offers various kind of approvers:

     - Linemanager (read from ldap attribute manager)
     - Item Manger ( assigned from category, type or item)
     - Team Manager (defined in the Team Manager Group)
     - Customer

    The approvers can be chained, but only once in a workflow e.g. LineManager -> Item Manager -> Team Manager -> Customer. 

    Check the "Store Workflow With Line Manager Approval" under [User]-SERVICE-Workflows. Click on the Lifecycle tab  and open the status "Line Manager Approval", which is set to "Active". This approval will only use the line manger. Copy the template and add others. 

    Oliver

  • 0   in reply to   

    You may also check my Youtube Video regarding Store and Approvals

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