Two-part Question for ZSD v8.3.1 

Bulk Close within a group?

If using ZSD Std or ZSD Advanced (ITIL version)

• If you have permission to close (or are on the team managing the tickets)
• From the Request list, sort on the Group column and select all tickets in that group (check box on left) and select Close 

If using ZSD Advanced (ITIL version)

• Configure the Problem process (Incident Analysis which groups related tickets as a master Problem ticket)
  Closing the "Problem" will close all tickets

 Change the technician for all requests in a group?

• This cannot be done at this time, directly from the Requests List or in bulk. (2790637 Ideas Exchange).
• However if the candidate is on leave/holiday, take advantage of the Delegate Role to have another technician temporarily manage their tickets regardless of team or assignment.  This will create a Delegate Filter in the Request views for those technicians delegated tickets.
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