Hello,
Wanted to ask, can somebody tell me if ZSD 8.2 can send email with ticket information and added user attachments from ZSD system to 3rd-party RT systems?
For example:
User creates in ZSD system ticket about 3rd-party partner software problem, where in email user adds picture of described problem.As we know, ZSD creates ticket, adds problems description in summery section and email attachment to tickets attachment section. If our incident team cannot solve this problem, they can/could edit and change incident team to 3rd-party partner software developer team, who then would get needed information to solve users problem in there RT system.