I get duplicated related requests for the interaction I create (not all of the tickets just some of them), any suggestions on what may be the issue here?
Thank you.
Cybersecurity
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IT Operations Cloud
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I get duplicated related requests for the interaction I create (not all of the tickets just some of them), any suggestions on what may be the issue here?
Thank you.
I think you're perhaps on the wrong forum/group. The most current version of ZENworks Service Desk is 8.2.1. Also the screenshot you've provided doesn't appear to be from ZENworks Service Desk.
This ZENworks Service Desk's documentation:
https://www.novell.com/documentation/zenworks-service-desk-82/