Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it! Learn more

  • State Not Answered
  • Replies replies
    2
  • Subscribers subscribers
    4
  • Views views
    243
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Service desk trail license key

MigrationDeletedUser
I downloaded free trial from microfocus site and installed the software, after creating dB, the is asking for license information, I contacted the support and sales team, they have given me this community link. Any one installed trial license please share how to get license key and certificate?
  • 0
    The install should automatically include a license I think, no need to input one.

    I just put an appliance up from a trail download and it had the following:

    Product
    Service Manager
    Version #7.4
    Licensee
    Novell
    User Limit
    20 (Licensed: 0) (Temporary: 20) (Used: 1)
    Incident Roles
    20 (Licensed: 0) (Temporary: 20) (Used: 1)
    Request Roles
    20 (Licensed: 0) (Temporary: 20) (Used: 0)
    Problem Roles
    20 (Licensed: 0) (Temporary: 20) (Used: 0)
    Change Roles
    20 (Licensed: 0) (Temporary: 20) (Used: 0)
    Install Date
    12/07/17 21:00
    Temporary
    Start Date
    December 8, 2017
    End Date
    February 6, 2018
    Status
    Valid License
  • 0 in reply to 
    I am using service desk and it is not installing the trial license automatically.
    The other issue just got popped up when checked the logs, the software is not able to create table in DB, even with root password it fails.

    ERROR 55865[http-nio-8700-exec-5] null(JDBCExceptionReporter.java:101) - Table 'servicedesk.version' doesn't exist

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.