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Service desk without CMDB

MigrationDeletedUser over 7 years ago

Hi all,

Is somebody using service desk without populating the cmdb?
What I want to use it as (to start with) is a ticket system to keep track of incidents and tie incidents to users and technicians, is that possible?

/Lelle

0 strj500 over 7 years ago

I believe you should be able to tie incidents to users and technicians with service desk. Looking at one of my incidents, it has both a technician and a customer. I don't believe you need to populate with AMIE/ZENworks imports.
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0 MigrationDeletedUser over 7 years ago in reply to strj500

Hi,

thanks for your answer.
As a customer it looks to me like you have to choose a item when creating a incident, and items you have to create in some way. Manually or thru AIME/Zenworks or perhaps csv.
If a customer creates a generic request they don't have to pick a item, but on the other hand the technician has to do that to be able to work on the requset must create or add a item as far as I can figure things out.

/Lelle
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Service desk without CMDB

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