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Service desk without CMDB

Hi all,

Is somebody using service desk without populating the cmdb?
What I want to use it as (to start with) is a ticket system to keep track of incidents and tie incidents to users and technicians, is that possible?

/Lelle
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    I believe you should be able to tie incidents to users and technicians with service desk. Looking at one of my incidents, it has both a technician and a customer. I don't believe you need to populate with AMIE/ZENworks imports.
  • 0 in reply to 
    Hi,

    thanks for your answer.
    As a customer it looks to me like you have to choose a item when creating a incident, and items you have to create in some way. Manually or thru AIME/Zenworks or perhaps csv.
    If a customer creates a generic request they don't have to pick a item, but on the other hand the technician has to do that to be able to work on the requset must create or add a item as far as I can figure things out.

    /Lelle