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tickets are automatically deleted

atobias

I recently noticed that closed/completed tickets seem to be deleted from the database at some point in time.  I've not been able to find any documentation or information indicating when or how this happens.  I know that they disappear less than a year after being closed because we've only been using SD for a year and tickets are gone.  Is there a way to stop this automatic deletion, or to change the time frame, or to archive tickets somewhere else?

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  • 0 in reply to   

    As it turns out, there is a setting under Setup - Setup - Privileges - Requests

    Archive Requests: was set to yes

    And days closes was set to 180.

    Apparently this takes the ticket out of the visible list of tickets but it is still in the database.

    I set this to "no" at least until I can learn how to access the "invisible" tickets more easily.

     

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