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View and Edit Change Request for customer

Riccardo Rossi over 4 years ago

In our company, we installed ZSD 8.2 appliance.

I enabled change request in view and edit mode for customer but only people with advanced skill know the difference between incident and change or service request. I would like to know if there is a way to display the change request button only for Organization Unit's member.

Regards

Riccardo

0 ppedron over 4 years ago

Riccardo,

Still checking on this... Thanks for your patience.

Paul Pedron

Paul Pedron
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0 Riccardo Rossi over 4 years ago in reply to ppedron

Thanks, i have a lot of patience
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0 Riccardo Rossi over 4 years ago in reply to ppedron

hello Padro, any news about that?
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0 ppedron over 4 years ago in reply to Riccardo Rossi

I could not find a way. So I asked colleagues and I got confirmation that there is no way to do this by Org (Organization).
This would be a great suggestion to put on the Service Desk Ideas Exchange forum

Paul Pedron
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View and Edit Change Request for customer

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