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Stop notifications when ticket is assigned

Damian1
As in the title, is there any way to stop customers receiving an email notification when a ticket is assigned to a technician?
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    You could configure the ticket at that point to set Customer notification to None. As for an automatic configuration, I don't think there's one, but would welcome corrections if there is.
  • 0 in reply to 
    Thanks for the suggestion, at the minute that's what we're currently having to do. An automatic configuration is the particular unicorn i'm looking for.

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