Hello, is there a way to change incident status from email?
For example, answering on ServiceDesk generated email by changing subject line, where i include new status for this incident ticket: Open -> Closed????
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Hello, is there a way to change incident status from email?
For example, answering on ServiceDesk generated email by changing subject line, where i include new status for this incident ticket: Open -> Closed????
/collaboration/zenworks/zsd/i/zsdideas/change-incident-ticket-status-from-email-subject-line