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convert patch management maintenance fails

Aaron Zuercher

I am tyring to convert my system to the new patch management.  I am following the vidoes provided my MF.    I have verified my license, activated patch management and I'm on the SELEDT SERVER step.   I select my zcm appliance and hit OK and it says Maintenance "in progress" but when I come back later it is failed.   Where are logs to see what is happening?

Trouble shooting steps so far:

1.  removed and re-added license (took a week because the license services were down)

2.  did a full patch reset and re-did setup  (same problem both times)

3.  rebooted zcm appliance

  • 0  

    What versions of ZCM?

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  • 0 in reply to   
    23.4.0.88
  • 0   in reply to 

    Loader-Messages.Log may have some details...

    Anything along the lines of....

    [TRACE] [02/08/2024 10:40:00.491] [17] [ZENLoader] [20876] [] [Exception while performing migration clean up] [] [java.lang.NullPointerException

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    [TRACE] [03/08/2024 11:13:06.674] [15] [ZENLoader] [324] [] [PatchModuleInLoaderService] [] [Received message - Key patch.policy.changes.to.notify.key, Value null ] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:06.680] [15] [ZENLoader] [324] [] [PatchPolicyChangesToNotifyMessageConsumer] [] [PatchPolicyRebuildInfos present in database: ((()] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:06.684] [15] [ZENLoader] [324] [] [PatchPolicyChangesToNotifyMessageConsumer] [] [PatchPolicyAutoPublishInfos present in database: ((()] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:06.686] [15] [ZENLoader] [324] [] [PatchPolicyChangesToNotifyMessageConsumer] [] [SuccessfullyPublishedPolicy (((), FailedToPublish (((), NotApplicableToPublish: ((()] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:06.686] [15] [ZENLoader] [324] [] [PatchPolicyChangesToNotifyMessageConsumer] [] [Successfully deleted the entries of PatchPolicyRebuildInfo and PatchPolicyAutoPublishInfo] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:08.290] [15] [ZENLoader] [28] [] [ServiceStoreFactory] [] [Finished DataModel cache eviction process.] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:09.459] [15] [ZENLoader] [310] [] [PatchRunMaintenanceMessageProducer] [] [Result of Run Maintenance false] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:09.459] [15] [ZENLoader] [310] [] [Loader.QueueRunner] [] [Handler finished processing action ID: 2385380, Type: patch.run.maintenance, Status: false] [] [] [] [ZENServer]
    [DEBUG] [03/08/2024 11:13:09.481] [15] [ZENLoader] [310] [] [Loader.QueueRunner] [] [Updated to database the action ID: 2385380] [] [] [] [ZENServer]

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