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Zenwork 2020 sp3 patchmanagement new feed, error download.exe. Exit code: -1

lelle

Zenworks patch management 20.3, new feed.
Problem is that a lot of managed Windows devices get's a error when applying patches.
Error is: Failed to launch C:\Program Files (x86)\Novell\ZENworks\zpm\download.exe.  Exit code: -1

Any suggestions?

/Lelle

  • 0

    It looks like device tries to download from satellite but fails, then from primary where it fails too with a certificate warning (certificate is all right as far as I can see).

    I see this error in patchdownload<date>.log

    "[Starting Download of the patch : mpam-fe-1.1.20300.3-x64.exe having ID: 0003f362-0000-0000-0000-000000000000] [DEBUG] [] [] [] [ZENworks]
    [2023-05-11 10:41:29,509] [DEBUG] [14252] [download] [] [SYSTEM] [] [using region 0 for patch 0003f362-0000-0000-0000-000000000000] [DEBUG] [] [] [] [ZENworks]
    [2023-05-11 10:41:31,001] [DEBUG] [14252] [download] [] [SYSTEM] [] [Downloading C:\Program Files (x86)\Novell\ZENworks\zpm\content\mpam-fe-1.1.20300.3-x64.exe from http://zensat.com:80/zenworks-content/patch/fwlink/?LinkID=121721&arch=x64] [DEBUG] [] [] [] [ZENworks]
    [2023-05-11 10:41:31,005] [DEBUG] [14252] [download] [] [SYSTEM] [] [File mpam-fe-1.1.20300.3-x64.exe doesn't exist locally has to be downloaded again] [DEBUG] [] [] [] [ZENworks]
    [2023-05-11 10:41:31,271] [DEBUG] [14252] [download] [] [SYSTEM] [] [Webexception occurred while trying the url  http://zensat.com:80/zenworks-content/patch/fwlink/?LinkID=121721&arch=x64 : Exception System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
       at System.Net.HttpWebRequest.GetResponse()"

    The satellite is trying to download from primary but fails with this error

    "[ERROR] [05/11/2023 11:39:16.944] [3274] [OnDemandContentProxy] [98773] [root] [ZENworksCDN] [Unable to create file for streaming] [] [] [] [OnDemandContent]
    [ERROR] [05/11/2023 11:39:53.236] [3274] [OnDemandContentProxy] [98842] [root] [ConcurrentCDNContentDownloader] [Not able to download the file from upstream ser vers. Probably all are busy (or) space could have run out in some of the upstream servers and some are busy (or) external download is not allowed] [] [] [] [OnD                    emandContent]

    We are prefetching all content, or at least we are trying to do that.

    Primary server got plenty of disk space and I can't see that they are too busy.

    /Lelle

  • 0   in reply to 

    Have you applied 959 to your Primaries?  That is the latest cumulative patch and really a must-have for both Primaries and Satellites.

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  • 0   in reply to   

    Note: I:m not saying it will address this issue, but I would consider it a baseline before troubleshooting.

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    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

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  • 0 in reply to   

    Hi Craig, yes 959 is applied

    /Lelle

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