Cause the ZCM rc-tool is just not up to the task today and it just would be a lottt of work to get it on par with Bomgar. I suggested the same regarding teh request for remote control of mobile-devices for which Bomgar already has a solution, so that tool feels like a natural fit in ZCM to replace RC.
"Having like Bomgar as a remote control solution in ZCM would make sense as this is what MF Support already leverages. Supports desktop/Mobile, IOS, Android, Linux, Windows, etc. "
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