Idea ID: 2780071

Chat Client with Remote Management in ZCM

MigrationDeletedUser

Status: Delivered

This idea has been delivered as part of ZENworks 2020 Update 3 release

over 9 years ago

It would be useful to have a chat facility available while running a remote control session with a device so that 2-way conversation can take place if phone is not required.

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remote management

Vikram Goyal over 3 years ago

This idea was meant to be available in ZENworks 2020 Update 2, but it has been delayed due to un-covering of last minute issues around accessibility compliance. This idea would now be available as part of ZENworks 2020 Update 3 release.
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Vikram Goyal over 4 years ago

This idea has been accepted and is currently planned for ZENworks 2020 Update 2.
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farmers_LSD over 6 years ago

Several VNC clients have chat functionality. Why not just update ZENworks VNC client? I believe it is TightVNC it's based on?
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xvastx over 6 years ago

Bomgar is the gold standard for remote support. Absolutely amazing bit of kit. Problem is it costs a fortune, so any integration into ZENWorks would likely jack the price up I'd imagine as good as it'd be compared to the current clunky, laggy VNC viewer.
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sveld over 6 years ago

Bomgar is leveraged by MF support and has clients for most platforms out there, so this could be a good candidate as we now need to support desktop and mobile devices; www.bomgar.com/.../platforms
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Chat Client with Remote Management in ZCM

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