Popular Tags

  • WinPE Imaging zenworkstodo not automatically starting

    I am very new to ZenWorks and inherited it when I started at this job. Currently they had no way to automate imaging and I'm finally getting around to the task. I have WinPE setup in Preboot Services I'm able to create a Zenworks Image Preboot bundle…

  • Unable to Refresh via DMZ

    Hello, It has brought to our attention that apparently since we have upgraded to 23.4 devices outside of our network are no longer able to communicate with our DMZ server. When attempting to refresh via the Zenworks application, the client simply states…

  • Remote Management fails due to Missing IP?

    I read a previous post regarding issues with Remote Management and have a slightly different issue with the same basic process. When I have an object in ZCC that is listed without an IP address I find that running the Remote Control on that device will…

  • Where does ZENworks place the remote control session recording?

    We are using ZCM version 20.3.0.952 and have tried to find the remote control recording several times with no luck. I saw in a post it should be located in C:\Users\<username>\AppData\Roaming\Novell\ZENworks\Remote Management\bin\session_recordings\ folder…

  • Satellite roles selection

    Hi, I have pushed most of our user PCs off into their own network segment. Firewall filters are configured. But there are issues with remote management and waking up devices. I can promote a PC to a satellite. Will this help with both of these issues…

  • Using ZENworks ZCC Helper and Remote Management Viewer simultaneously

    My office will be transitioning from ZCC 11.4 to ZCC 20.2. During this transition, admins will need to use Remote Management Viewer 11.4 to access devices in the ZCC 11.4 environment while also using ZCC Helper 20.2 for devices in the ZCC 20.2 environment…

  • Encrypted ZENworks remote management without SSL certificate

    We switched over to using an externally signed certificate for the zone. After the switch the zenworks remote management do not work anymore unless we select the option "Allow connection when Remote Management Console does not have SSL certificate" under…

  • Remote access during imaging

    Hi! ZCM 17.4.1, Windows 10. When imaging is in process then accessing desktop using KVM over IP is impossible. I recall it was possible at some point, but … not anymore, just black screen appear, thus we’re not able to see imaging process nor cancel it…

  • Recording Remote Control Sessions

    Zenworks 11.4, Win7/10 workstations My IT department (five people) use the Remote Control functionality of Zenworks to support our users when they call into the Helpdesk. If we're unable to resolve the problem during the initial interaction a bug is created…

  • CTRL ALT DEL in remote control on Win 10 devices not working

    Hello, we are using Zenworks 2017 Update4a and have Win 10 devices (Version 10.0.18362.449). I figured out, that the CTRL ALT DEL command from the remote control is not working (neither locksreen or logged in user). The UAC is enabled on our devices and…

  • Off network management?

    I have ZENworks currently deployed and managing desktops and bundle deployments like I would like with the laptops on my local network. School administration is asking that I be able to deploy either bundles or icons to the desktops of student computers…

  • WOL bundles to find out

    Hi! Over a while! ZCM 2017.4. Long time over a different ZENworks versions we had set on some bundles (distribution) schedule to wake devices up. Now, when we removed this wol schedule … still seeing server waking devices up. Is there a quick way to find…

  • Security Scan Sometimes Launches ZEN Remote Agent

    We have semi-regular vulnerability scan. In some cases the scanner launches the ZEN remote and prompts the user for a session password. Anyone seen this or know what causes it? It doesn't happen every time and I haven't been able to recreate it on demand…

  • Do you have Mouse Issues During Remote Control? Discussion and Troubleshooting.

    This is not an issue I am able to easily replicate in my lab on my hardware, but something I have seen reported by different customers, especially when they are assisting customers with 4K monitors. The issue is that the "Mouse" in the "Remote Control…

  • Default Remote Management registry key settings no longer seem to work

    In my registry I have created the following key per the 2020 docs as in the past but it is ignored when remoting machines. History was all clean besides the default key before I start remoting. When I remote a device they get the Zenworks builtin default…

  • 2020 released or not?

    I'm confused. I see FDE 2020 in the customer center, but no ZCM 2020. Also, if it's released, is there *any announcement anywhere? Or have we gone the next step of stealth marketing? P.S: The available tags here don't quite do it.

  • Failed to get power state of device (SMB)

    Hi over a while! ZENworks 17.4, Lenovo ThinkCentre M920q. After Lenovo device BIOS update seems to WOL stop functioning on Lenovo. (Tried on two computers, other computers ok.) So, I thought to implement Power Actions via Intel AMT in ZENworks, planned…

  • 2017.4.1 ZCC Helper on Linux doesn't have correct dependencies

    Hi. Trying to run remote control from a SLES12Sp3 server with 2017.4.1 Agent and ZCC Helper installed initially resulted in absolutely nothing. By pure coincidence I had firefox started from a shell, and in that shell spotted messages about missing libraries…

  • Re-enroll IOS devices

    I accidentally replaced instead of renew the APN certificate in the Apple Push Notifications portal and now it appears that IOS devices no longer communicates with ZENWorks. Documentation says that only remedy is to re-enroll the devices but it seems…

  • Remote control Mac target display performance

    We use ZCC Remote Management extensively to Windows targets and have recently started using it for Mac targets. We're experiencing display performance problems that are serious enough to make it almost not worth using for said Mac targets. On the Windows…

  • ZCM 17.2.0a - Devices are missing until refresh, gone again

    Our help desk staff are reporting that some devices are not visible in ZCC. If they refresh the device from the workstation's agent it then becomes temporarily visible in ZCC. A while later they find that it has disappeared again. Any idea what's happening…

  • Send C A D doesn't work

    Trying to use the Remote Control utility of Zen 17 and I can't get the "Send Ctrl Alt Del" button to do anything.. on the login page, or in windows itself. Is this a bug or something I'm missing?

  • Rights Based and Password Based Policy

    I'm looking for any insight into a slightly odd Remote Management policy. We'd like it to accomplish both of the below things, I can only figure out how to do one or the other: 1. Allow users defined in ZenWorks who have rights to remotely manage a workstation…

  • Problem to create a ZCC Helper Bundle

    I am having trouble creating a ZCC Helper Bundle. I've done the following so far. - ZCC installed on a PC - Copied content from% APPDATA%\Novell\ZENworks to C:\Install\ Zenworks - RegistryKey HKCU\Software\Novell\ZCM export - Edit HKCU\Software\Novell…

  • Wake-on-LAN timeout

    Hi! We have some devices checking a bit longer for PXE option to present during WOL and … ZCM 17 (SP3) not going to wait for waking to happen and show warning in ZCC. I see in config Wake-on-LAN Timeout Settings, 2 minutes. Not sure this setting affecting…

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