ZCM 23.4 I have an employee that we want to give the ability to do remote control so he can provide some software support to other employees. There are some computers that he should not be able to remote control. How do I do this?
Thanks,
Ken
Cybersecurity
DevOps Cloud
IT Operations Cloud
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ZCM 23.4 I have an employee that we want to give the ability to do remote control so he can provide some software support to other employees. There are some computers that he should not be able to remote control. How do I do this?
Thanks,
Ken
To Remote Control a Device a User needs permission to control both the Device as well as the logged on user.
In the Above Example, Bill can Remote Control Any PC in the Organization while any user is logged into the PC Except.....
He cannot Remote any PC in the "New York" Device Folder (I could specify specific PCs.) due to the "DENY" permission.
He also cannot Remote Control any PC to which an "Executive" is logged in.
So if an Exec logs into a PC in a conference room in Chicago to check his email, the user will be denied access to remote that PC until the Exec logs out.
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Thanks Craig! Now I see what I was missing.
I setup a test user and gave them remote control rights. But when I try to open a remote session, I get "This mode of authentication is now allowed in the Remote Management policy." I'm not doing anything differently then when I RC with my admin account.
Are you trying to do RIGHTS or PASSWORD Based? What are the policy settings for that?
Super Admin may bypass somethings, but not sure about those settings....
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Are you trying to do RIGHTS or PASSWORD Based? What are the policy settings for that?
Super Admin may bypass somethings, but not sure about those settings....
--
If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button
Be sure to "Like" My (and a few others) Cool Solutions below!
https://community.microfocus.com/members/craigdwilson/bookmarks
When I attempt to remote with the test user, authentication is set to password, but it is greyed out and I cannot change it. The remote control policy does not have password authentication enabled. That seems to be the problem. How do I permit this user to do rights based authentication?