Remote Management Can't Login

Question

This has been an ongoing issue, but finally figured I would look into it more. 
 Let's say I have two machines. One is sitting at the login screen and the other is logged in. 
 On the logged off machine, if I try a CTRL-ALT-DEL, I get a spinning circle and nothing happens. 
 If I'm logged onto a machine that is logged in, I have not issues taking control. This started a year or so ago, maybe more. Not a huge issue, but when trying to do something off-site, it's a pain. 
 I was on a 20.x or 23.x for a while. Now we're on 23.4 and still having that issue. 
 This happened on Windows 10 and now Windows 11.

Craig Wilson · Answer

Try enabling this....Normally things will work when "Unset" but it's possible to disable the ability of Software from being able to invoke the Ctrl-Alt-Del. 
 
 -- 
 If that is not it, I would suspect some type of needed exclusions on AV or Security Software..... 
 Start with a base image w/o any Software or AV of any type and then test Remote Control. Perhaps Register the device to a Container using a Key passed when installing the agent to install into a Folder that sets the "Bundle" and "Policy" Spoke/Feature disabled. Then test remote control. RC policies will still function in this state. This way you are not pushing any policies or bundles. 
 If that works.....Perhaps turn on the Bundle spoke and then start adding stuff to see when it breaks. If it does not....turn on Policies..... 
 If you have a domain....leave the PC out of the domain during initial tests....if its still not failing...then add it to the domain to see if a Domain GPO is having an impact.

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Remote Management Can't Login

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