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No inventory reported for devices with CPU 12th Gen Core i5-12500, 12th Gen Core i7-1270P etc.

Troy Johnson

I see this from the list of 20.3 fixes:
389057 - No inventory reported for devices with CPU 12th Gen Core i5-12500, 12th Gen Core i7-1270P etc.

But we are still experiencing this issue. All Primary/Satellite servers and managed devices are updated to Zenworks 20.3.0.952.
Anyone else still seeing this issue with Intel 12th Gen processors?

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  • 0

    I ran zac inv -f scannow and checked Tech Application to verify it worked but still no info on the Detailed Software/Hardware Inventory page. Almost like the link is broken, the blank page loads immediately.

  • 0 in reply to 

    I can also confirm that ALL 120 of my Dell Latitude 7430's, ALL 12 gen CPU's, have this problem. Most of them have a 20.3 agent. Both W11 and W10 so nothing better there.

    I have unregistered the computers, cleared image safe data, re-registered with a new GUID, performed full scans. Inventory locally is fine and can be viewed with the link (viewInvFile.html)

    All other models not based on a 12th Gen CPU are working correctly

    BIOS is up to date or within a 1 version of being the latest, but updates to the BIOS have not resolved the problem.

    I feel like this might have something to do with the Ecore feature of that CPU. I might try and limit the number of CPU's as a troubleshooting step.

  • 0 in reply to 

    One last thing, PRU's are up to date, and I can see the upload completed and is in the Success folder on the server.

  • 0   in reply to 

    Hopefully, it will be fixed in 23.4 due in Q4.  

    There appear to be some XML escape issues around some data causing the issue.

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