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No inventory reported for devices with CPU 12th Gen Core i5-12500, 12th Gen Core i7-1270P etc.

Troy Johnson

I see this from the list of 20.3 fixes:
389057 - No inventory reported for devices with CPU 12th Gen Core i5-12500, 12th Gen Core i7-1270P etc.

But we are still experiencing this issue. All Primary/Satellite servers and managed devices are updated to Zenworks 20.3.0.952.
Anyone else still seeing this issue with Intel 12th Gen processors?

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  • 0  

    I'm highly confident it is fixed.  

    On the Manged Device, if you look on the Technical Application under inventory.....

    When does it show the last time Inventory Started?  Completed?  Can you view the Inventory of the PC from there?

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  • 0 in reply to   

    I ran the Inventory scan this morning from the managed device and yes I can see the inventory when clicking the "View Inventory Details" link. And scan time was updated with that info.

    I also ran a Complete Inventory Scan on the device from ZCC an hour ago and scan time/date updated on the device from that too. But still getting blank page in ZCC for Detailed Hardware/Software Inventory. I have verified the processor is a 12th Gen Intel i5-12500 from This PC properties.

  • 0   in reply to 

    If it looks correct on the PC, then it is not the same issue as prior.......

    I will look tomorrow for any known issues.

    Try running "zac inv" with the Full Scan Parameter to see if that helps....just a guess until i dig deeper

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    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

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