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NALShell.dll causing Windows Explorer to crash

MigrationDeletedUser
Hi,

we have many complaints from our employees that they get the error message "Windows Explorer stopped working" every once in a while. They can either close the error dialog or click "Restart Windows Explorer". In both ways Windows Explorer crashes (taskbar and desktop disappear) und restarts immediately.

I looked into the Event Log on some of the machines and it's always the same error:


Name der fehlerhaften Anwendung: explorer.exe, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
Name des fehlerhaften Moduls: NalShell.dll, Version: 11.1.0.10525, Zeitstempel: 0x4e12dadf
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000000b991
ID des fehlerhaften Prozesses: 0x13cc
Startzeit der fehlerhaften Anwendung: 0x01cc8a5462f6e088
Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
Berichtskennung: eeb76e45-f647-11e0-8a0e-1cc1dec0cfb2


Our systems are running on Windows 7 Professional x64 SP1 with ZENagent 11.1 installed.

We need a fix for that please! :-/

P.S.: Sorry for the german error log but I don't have the time atm to translate it.
Parents
  • 0  
    I would recommend an SR.
    There may be a patch available for this specific issue.

    On 10/14/2011 7:46 AM, Popopinsel wrote:
    >
    > Hi,
    >
    > we have many complaints from our employees that they get the error
    > message "Windows Explorer stopped working" every once in a while. They
    > can either close the error dialog or click "Restart Windows Explorer".
    > In both ways Windows Explorer crashes (taskbar and desktop disappear)
    > und restarts immediately.
    >
    > I looked into the Event Log on some of the machines and it's always the
    > same error:
    >
    >
    > Code:
    > --------------------
    >
    > Name der fehlerhaften Anwendung: explorer.exe, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
    > Name des fehlerhaften Moduls: NalShell.dll, Version: 11.1.0.10525, Zeitstempel: 0x4e12dadf
    > Ausnahmecode: 0xc0000005
    > Fehleroffset: 0x000000000000b991
    > ID des fehlerhaften Prozesses: 0x13cc
    > Startzeit der fehlerhaften Anwendung: 0x01cc8a5462f6e088
    > Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
    > Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
    > Berichtskennung: eeb76e45-f647-11e0-8a0e-1cc1dec0cfb2
    >
    > --------------------
    >
    >
    > Our systems are running on Windows 7 Professional x64 SP1 with ZENagent
    > 11.1 installed.
    >
    > We need a fix for that please! :-/
    >
    > P.S.: Sorry for the german error log but I don't have the time atm to
    > translate it.
    >
    >


    --
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Knowledge Partner

    Novell does not officially monitor these forums.

    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.

    --

    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

    https://community.microfocus.com/members/craigdwilson/bookmarks

Reply
  • 0  
    I would recommend an SR.
    There may be a patch available for this specific issue.

    On 10/14/2011 7:46 AM, Popopinsel wrote:
    >
    > Hi,
    >
    > we have many complaints from our employees that they get the error
    > message "Windows Explorer stopped working" every once in a while. They
    > can either close the error dialog or click "Restart Windows Explorer".
    > In both ways Windows Explorer crashes (taskbar and desktop disappear)
    > und restarts immediately.
    >
    > I looked into the Event Log on some of the machines and it's always the
    > same error:
    >
    >
    > Code:
    > --------------------
    >
    > Name der fehlerhaften Anwendung: explorer.exe, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
    > Name des fehlerhaften Moduls: NalShell.dll, Version: 11.1.0.10525, Zeitstempel: 0x4e12dadf
    > Ausnahmecode: 0xc0000005
    > Fehleroffset: 0x000000000000b991
    > ID des fehlerhaften Prozesses: 0x13cc
    > Startzeit der fehlerhaften Anwendung: 0x01cc8a5462f6e088
    > Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe
    > Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Novell\ZENworks\bin\NalShell.dll
    > Berichtskennung: eeb76e45-f647-11e0-8a0e-1cc1dec0cfb2
    >
    > --------------------
    >
    >
    > Our systems are running on Windows 7 Professional x64 SP1 with ZENagent
    > 11.1 installed.
    >
    > We need a fix for that please! :-/
    >
    > P.S.: Sorry for the german error log but I don't have the time atm to
    > translate it.
    >
    >


    --
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Knowledge Partner

    Novell does not officially monitor these forums.

    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.

    --

    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

    https://community.microfocus.com/members/craigdwilson/bookmarks

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