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Knowledge Document: ZENworks 24.4 - Antimalware issues after upgrading primary servers to ZCM 24.4

Caroline Oest

Environment ZENworks 24.4 Situation Many ZENworks Anti-Malware features were not working as expected once the ZCM Primary servers were upgraded. This included Anti-Malware related QuickTasks, Antimalware ZAC commands, as well as other functionality…
- 5 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks CVE Subscription update fails: "Unable to connect to NVD"

Caroline Oest

Environment ZENworks 24.4 Situation ZCC->Subscribe and Share->Subscriptions indicates the ZPM CVE subscription has a failed status. Selecting "View Log" indicates there was a "Timeout waiting for connection from pool" which finally fails with "Unable…
- 5 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Tuxera driver does not replicate to satellite, error in jetty.out: 'Invalid Session Token'

Caroline Oest

Environment ZCM 23.x, 24.x Situation Tuxera driver would not replicated to a satellite server, but it does replicate to other primaries and satellites just fine. The 'jetty.out' log shows the following errors: WARN com.novell.casa.authtoksvc.RealmsInfo…
- 6 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks 24.4 - version information and list of fixes

Caroline Oest

Products ZENworks Configuration Management (ZCM),ZENworks Asset Management,ZENworks Patch Management (ZPM),ZENworks Endpoint Security Management (ZESM) Environment ZENworks 24.4 Resolution The documentation for the ZENworks 24.4 release…
- 15 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: All Users ZCC Helper does not detect Java

Caroline Oest

After installing the "All-Users" ZCC Helper, it does not detect the Java included with it and requests that Java 8 be installed. Environment ZENworks 24.4 Situation After installing the "All-Users" ZCC Helper, it does not detect the…
- 21 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks 24.4 - Do not Install ZCM 24.4 downloaded prior to November 6th 2024

Caroline Oest

Products ZENworks Configuration Management (ZCM),ZENworks Patch Management (ZPM),ZENworks Asset Management, ZENworks Endpoint Security Management (ZESM),ZENworks Full Disk Encryption (ZFDE) Environment ZENworks Configuration Management 24…
- 29 days ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: FDE PBA Additive User Capture does not work on Windows 24H2

Caroline Oest

Environment ZENworks Configuration Management ZENworks Full Disk Encryption Situation "FDE PBA Additive User Capture" does not successfully capture the Windows logon credentials and add them to the PBA on Windows 24H2. Cause Under Investigation…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks Remote Control "Full Screen" Key Combo displayed incorrectly for German

Caroline Oest

Environment ZENworks 23.4 Situation The ZENworks Remote control screen indicates +V should be used to enter or exit Full Screen when +F is required. Cause The German Language Resource file incorrectly indicates +V instead of +F Find resolution…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: zac patch-list or plp throws an error: Unable to generate patch list

Caroline Oest

Environment: ZENworks 24.2 Situation: Executing "zac plp" or "zac patch-list" command on the ZENworks 24.2 Patch Agent to list all required patches, fails due to the error "Unable to generate patch list" Cause: zac plp specific API arguments…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Windows 24H2 "MPR Notification" changes and potential ZCM authentication impact

Caroline Oest

Environment ZENworks 24.2 Situation The GPO setting "EnableMPRNotificatons" was introduced with Windows 22H2. The default value was "Not Configured," which permitted "MPR Notifications.", which was the historical Windows behavior. Starting with…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZCC Warning: Your connection isn't private. NET::ERR_CERT_AUTHORITY_INVALID err

Caroline Oest

Environment ZENworks 24.2 Situation Despite the ZCC server's certificate being valid, attempts to access the ZCC will throw an error about an Invalid Certificate Authority. Cause The ZCM Zone uses an "Internal CA" that is not trusted on a…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: VPN Enforcement Policy does not Monitor Cellular Activity to detect a Connection is available for the VPN

Caroline Oest

Environment ZENworks Endpoint Security Management 24.2 Situation The ZESM VPN Enforcement policy successfully initiates a VPN connection when the device is connected to the internet via a Wired or Wireless connection but not when connected via a…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Bundle with actions configured to "Run as User" throws "Object Not Found" exception

Caroline Oest

Bundle with actions configured to "Run as User" throws "Object Not Found" exception when run without a user logged into the PC Environment ZENworks Configuration Management 24.2 Situation Bundles with actions designed to run as the Logged…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Workshop session at TTP Asia 2024, Bangalore: ZENworks Roadmap and future directions, Dec 4th

Caroline Oest

09.30 to 10.30 S-19 Session: ZENworks Roadmap and future directions Speaker: Vikram Goyal Abstract: Join this session to learn more about our vision for ZENworks and what is coming in future releases. Register Now! Don't miss out on…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Migrating ZENworks Database from Oracle or MS SQL to PostgreSQL fails on ZCVE table

Caroline Oest

Migrating the ZENworks Database from Oracle or MS SQL to PostgreSQL fails on ZCVE due to index idx_zcve_summary_lower Environment: ZENworks 23.4 or higher Situation: When Migrating the ZENworks database on Oracle or MS SQL to embedded…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: After moving ZENworks database to new MS SQL Server, access to ZCC throws 404 Error

Caroline Oest

After moving the ZENworks database to the new MS SQL Server, access to ZCC throws 404 Error as ZENworks Server is unable to connect to the new MS SQL database with Named Instance and Dynamic Port configuration ZENworks 23.4 or higher Situation…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: FDE: How to automatically decrypt devices encrypted with "Encryption Lockdown"

Caroline Oest

Environment ZENworks 24.2 Situation When a drive is encrypted with the additional security setting of "Encryption Lockdown" enabled, by design the device will not automatically decrypt if the FDE policy assignment is removed or the FDE Agent Feature…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZCC Remote Control - Failed to load resource library.

Caroline Oest

Environment ZENworks 24.2 Situation When attempting to remote control a device from the ZENworks Control Center (ZCC) the following error message appears: "Failed to load resource library. Try re-installing the Remote Management Viewer." Cause…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: How to Troubleshoot ZENworks Patch Analyze Status and Scan error codes on Windows

Caroline Oest

Products: ZENworks Configuration Management (ZCM),ZENworks Patch Management (ZPM) Environment: ZENworks 23.4 or higher Advanced Patch Management Situation: The article provides guidelines and examples to troubleshoot Patch Scan issues…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: After ZENworks Patch Migration, patch metadata and status files are not processed to report patch status in ZCC

Caroline Oest

After Patch Migration, patch metadata and status files are not processed to show patch status in ZCC No patches are listed under the Security | Patches or Device | Patches tab in ZCC Environment: ZENworks 23.4 Situation: After Advanced…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks 24.2 Upgrade Successful but ZCC notification says primary server is not updated or still in process

Caroline Oest

After successfully upgrading to version 24.2, the ZCC notification indicates that the primary server has not yet been upgraded. Environment ZENworks 24.2 (appliance) Situation After upgrading to 24.2 successfully. ZCC notification says…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: How to save ZENworks image to USB drive in WinPE

Caroline Oest

Steps to be able to save a ZENworks image from WinPE into an external storage USB drive. Environment ZENworks Imaging (all versions). Situation Instead of saving the image in the imaging server, sometimes there is the need to save the…
- 1 month ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks: Inventory scans are not running for new devices

Caroline Oest

Environment ZENworks 24.2 Situation Inventory scans are not running on newly deployed ZENworks devices as quickly as expected or desired. Find resolution on support portal.
- 2 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Unable to access ZCC as ZENClient-Mgmt Services slow to start after upgrading to 23.4 for MS SQL

Caroline Oest

Unable to access ZCC as ZENClient-Mgmt Services slow to start after upgrading to 23.4 for MS SQL when using Windows Authentication Environment ZENworks 23.4 Situation The client-mgmt service is taking an excessive amount of time…
- 2 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Decryption Failure Using Windows Server Migration Tool - Invalid passphrase

Caroline Oest

The Server Migration Tool encounters an issue during restore, showing the error message: "Invalid passphrase" Environment ZENworks 23.4 Situation When using the 23.4 Server Migration tool, the restore process fails to decrypt…
- 2 months ago
- OpenText ZENworks Suite
- ZENworks Tips

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ZENworks Tips

Knowledge Document: ZENworks 24.4 - Antimalware issues after upgrading primary servers to ZCM 24.4

Knowledge Document: ZENworks CVE Subscription update fails: "Unable to connect to NVD"

Knowledge Document: Tuxera driver does not replicate to satellite, error in jetty.out: 'Invalid Session Token'

Knowledge Document: ZENworks 24.4 - version information and list of fixes

Knowledge Document: All Users ZCC Helper does not detect Java

Knowledge Document: ZENworks 24.4 - Do not Install ZCM 24.4 downloaded prior to November 6th 2024

Knowledge Document: FDE PBA Additive User Capture does not work on Windows 24H2

Knowledge Document: ZENworks Remote Control "Full Screen" Key Combo displayed incorrectly for German

Knowledge Document: zac patch-list or plp throws an error: Unable to generate patch list

Knowledge Document: Windows 24H2 "MPR Notification" changes and potential ZCM authentication impact

Knowledge Document: ZCC Warning: Your connection isn't private. NET::ERR_CERT_AUTHORITY_INVALID err

Knowledge Document: VPN Enforcement Policy does not Monitor Cellular Activity to detect a Connection is available for the VPN

Knowledge Document: Bundle with actions configured to "Run as User" throws "Object Not Found" exception

Workshop session at TTP Asia 2024, Bangalore: ZENworks Roadmap and future directions, Dec 4th

Knowledge Document: Migrating ZENworks Database from Oracle or MS SQL to PostgreSQL fails on ZCVE table

Knowledge Document: After moving ZENworks database to new MS SQL Server, access to ZCC throws 404 Error

Knowledge Document: FDE: How to automatically decrypt devices encrypted with "Encryption Lockdown"

Knowledge Document: ZCC Remote Control - Failed to load resource library.

Knowledge Document: How to Troubleshoot ZENworks Patch Analyze Status and Scan error codes on Windows

Knowledge Document: After ZENworks Patch Migration, patch metadata and status files are not processed to report patch status in ZCC

Knowledge Document: ZENworks 24.2 Upgrade Successful but ZCC notification says primary server is not updated or still in process

Knowledge Document: How to save ZENworks image to USB drive in WinPE

Knowledge Document: ZENworks: Inventory scans are not running for new devices

Knowledge Document: Unable to access ZCC as ZENClient-Mgmt Services slow to start after upgrading to 23.4 for MS SQL

Knowledge Document: Decryption Failure Using Windows Server Migration Tool - Invalid passphrase

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