ZENworks Endpoint Security Management Discussions

What is the correct way to whitelist an app or service in windows to allow it to run without any interference from Zenworks Endpoint?

Julian Joubert 1 month ago

I am currently having an issue with testing Employee monitoring software that Zenworks antimalware (Zess service) doesn't like, the service ramps up to 40+ % CPU usage. I am assuming it is constantly scanning and stopping this other service for the Employee monitoring as the logs for that app show the service is stopped and restarted repeatedly every 2 minutes.

What is the correct way to whitelist an app or service in windows to allow it to run without any interference from Zenworks?

I have added the file locations in our scan exclusion policy however it doesn't seem to affect correctly.

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Craig Wilson 1 month ago +2

Which version of ZENworks? Any ZESM Policies assigned ot the device besides Anti-Malware such as 'Application Control Policy"? Have you removed the Anti-Malware to confirm it is indeed Anti-Malware…

0 Craig Wilson 1 month ago

Which version of ZENworks?

Any ZESM Policies assigned ot the device besides Anti-Malware such as 'Application Control Policy"?

Have you removed the Anti-Malware to confirm it is indeed Anti-Malware causing the issue?

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One thing it may be is......

If on ZCM 23.3 or 23.4 specifically, try the registry key in this article:

https://portal.microfocus.com/s/article/KM000025955?language=en_US

(Note: The key is the default in 24.2. Versions 20.3 and older have no need for the key.)

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0 Craig Wilson 1 month ago in reply to Craig Wilson

Note: The exclusion type is a drop down option which would also allow you to white a Process, which you may want to do as well.

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0 Julian Joubert 1 month ago in reply to Craig Wilson

Version is 23.4.0.88, will try the reg key. Currently testing on a laptop without zenworks to make sure.
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0 Julian Joubert 1 month ago in reply to Craig Wilson

I have added the processes and the folder in question to the exclusion

however the ZESService still has high cpu usage, is there anything else I can try to get it to stop?
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What is the correct way to whitelist an app or service in windows to allow it to run without any interference from Zenworks Endpoint?

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