There was a flurry of reports yesterday.  No known root cause.  Since multiple unrelated folks reported it.....my guess would be something to do with the content hosting servers on the web.....But I don't know anything for sure yet.....

I've got the same problem since Monday morning (GMT-8).  100% failure on all workstations getting updates; error -2022 on the hourly signature updates, error -3 on the 4-hour engine updates.  rebooting multiple times did not help; Just a bit ago I started restoring the zenworks appliance from Sunday's backup, but now I see that isn't going to help either since it has nothing to do with my server.

Do I need to open a case, or are there sufficient cases open?

At this point, I do not think another case is required......

Please monitor these threads..I will try and update.  I know ZCM Development has engaged the OEM Vendor to see what is happening since the issue appears to be communication with the OEM Servers.  A Co-worker is replicating in their lab as well as a multiple customer reports so I don't think a case will help until the current issue reported by multiple folks is reported.

Do we have any update on this ?

Apologies we do not.....

there needs to be some sort of manual method to update the signatures on the server so that when whatever elaborate scheme zenworks normally uses to get updates falls apart, there is still some way for an admin to get signatures out to the workstations at least a couple of times a day.

Going for 72 hours and counting with no AV updates at all with no resolution or work-around in sight is horrifically unacceptable

I totally agree.....

I 've relayed the same thought to Dev....

I'm working on something....but I need to get feedback from other folks here and perhaps the OEM.

Knock on wood things we will have good news tomorrow but I hope to have something I can share with folks...

I totally agree.....

I 've relayed the same thought to Dev....

I'm working on something....but I need to get feedback from other folks here and perhaps the OEM.

Knock on wood things we will have good news tomorrow but I hope to have something I can share with folks...

according to the bitdefender BEST release notes we're 3 months/10 versions behind their latest.

our version (7.9.9.381) release notes say:

• Starting with this release, we are going to bring improvements to the endpoint update mechanism. These improvements are being rolled out in stages and require no action from your side.

Most releases since then mention:

• The endpoint update mechanism is being improved. These improvements are being rolled out in stages and requires no action from your side.

I can't help but assume they finally changed something that broke whatever mechanism the ZENworks server was using to get the updates and somebody wasn't paying attention.

Agent on workstation doesn't handle updates directly, but maybe this is culprit of the problem. Changed distribution mechanism, but OEM should alert partners before implementing it.