Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it! Learn more

  • State Not Answered
  • Replies reply
    1
  • Subscribers subscribers
    3
  • Views views
    311
  • Users 0 members are here
Related
Options

false positive file deleted even though actions are set to Disinfect and Quarantine

davemrm

I had a (presumed) false-positive file get deleted by Zenworks AV even though I have the default action set to "Disinfect", and the failure action set to "Quarantine"... why did it delete the file without asking when I've told it not to do that?

Does it consider deletion to be a method of disinfection?

The file in question was a math library .dll for an engineer's CAD package, I really doubt it was actually infected with a trojan (Gen:Variant.Tedy.509105).  It's going to be a minor headache to get another copy of this file put back in place...

I'm wondering if I should set the default action to "Quarantine" to avoid this?

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.