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ZavListener errors

 [ERROR] [13948] [ZavListener] [] [SYSTEM] [ZavOutput.log] [ProductEvent failure error: -1008] [ERROR] [] [] [] [ZENworks] 

Already reported in SR and got information, that the fix will be included in next update. Even I asked in which update, doesn´t got any reply on it. This error is shown on most clients with ZAV enabled. 

David

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  • 0  

    What SR #?  Feel free to email me that directly if you prefer...

    I don't see any tickets open with Dev over this issue.....I too would be curious about the "next update" claim.

    Now I have seen some agent errors when returning from sleep state that auto-correct, cause by the fact the agent tries before the networking comes back fully.  If you are seeing continual errors throughout the day, that would be something new to me.

    If see you posted earlier here....

    https://community.microfocus.com/collaboration/zenworks/esm/f/endpoint/510304/antimalware-cloud-services/1888615#1888615

    I still can't help wonder if you are having issues between the PC and the local listener.   Internal Communications can be blocked via FW or other items.  

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  • 0   in reply to   

    SR was 01914191

    David

  • 0   in reply to   

    So it was indeed the one item I noted where "Exit 3" is causing the error.  The 'Fix' will be to mark that as debug info so it does not flow up.

    It is flagged for the next release in U3, but that is a LONG way off.

    Does the Error happen if both Windows and the AV Client are set to English?  As I recall your Devices are set to a Language for which the AV agent is localized but for which ZCM is not.  

    Does it happen repeatedly, or perhaps just during install?  Clearly, if it happens daily on all your devices, it could trouble your users greatly and you may be able to request some test file to prevent it, while if it happens just once you can likely tell your users to ignore it.

    Also verify there is no functionality lost beyond the error.

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  • 0   in reply to   

    Hi Craig, 

    customer is getting this errors daily on every workstation , which has ZAV enabled. I can test setting the UI to English, but we need fix for this error, English UI is not acceptable.

    David

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  • 0   in reply to   

    Hi Craig, 

    customer is getting this errors daily on every workstation , which has ZAV enabled. I can test setting the UI to English, but we need fix for this error, English UI is not acceptable.

    David

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