Expertos en TI safeguards customer sites with OpenText VM Explorer. Learn how this hosting provider provides peace of mind for real estate, e-commerce, and sports sites

The challenge was to reduce time spent backing up customers’ virtual machines (VMs) and improve reliability of backups.

Unreliable backup process

Expertos en TI needs its customers’ virtual machines (VMs) to be always available to ensure the survival of the business, explains founder and Chief Executive Officer (CEO) Sergi Morales. “If something breaks and we can’t restore it in a few hours, we will lose a customer. It will have an impact on our revenue, for sure,” he says.

Expertos en TI wanted a commercial VM backup solution that would reliably back up several dozen VMs it hosts for customers. Prior to January 2014, the company had tried using open source virtual machine backup tools to manage the backup process. Morales wasn’t happy with that method. Opening a virtual hard disk, copying a file or folder and sending it to a customer, or recovering a full VM, was a cumbersome procedure.

Before using OpenText VM Explorer, an Expertos en TI employee was spending 20 percent of each week solving reliability problems with VMrelated backups. Now they spend less than five minutes to manage VM backups, Morales says.

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