Knowledge Document: Retain Server UI fails to load with "com.gwava.indexservice.admin.IndexAdministration.ctx" is null

Caroline Oest OpenText Employee

0 Likes

9 months ago

Environment

Retain 24.1

Situation

After upgrade from 4.11 to 24.1 and authenticating to the RetainServer UI, the following message is displayed within the web browser:

Cannot invoke "org.springframework.context.ApplicationContext.getBean(String)" because "com.gwava.indexservice.admin.IndexAdministration.ctx" is null
Code: 500
URI: /RetainServer/Manager/menu.jsp
Time: Fri Apr 12 09:36:19 PDT 2024

Within the RetainServer log, the following error is shown:

[Time][StartupThreadProcess] [DEBUG] MNLoggerLog4J2Impl: Updating RolloverAppenderStrategy
[Time][StartupThreadProcess] [ERROR] ServiceInitializerServlet2:
java.lang.RuntimeException: Failed to read key store file!
at com.gwava.security.RetainTrustStoreManager.loadRetainTrustStore(RetainTrustStoreManager.java:465) ~[retain-lib................
at java.lang.Thread.run(Thread.java:833) [?:?]
Caused by: java.io.IOException: PKCS12 key store mac invalid - wrong password or corrupted file.

Resolution

Rename the keystore directory. The default location of the keystore directory is:

/var/opt/beginfinite/retain/keystore

The directory could be in a different location.

Restart Retain Tomcat
Note: the keystore directory will be recreated.

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Tags:

Retain

com.gwava.indexservice.admin.IndexAdministration.ctx

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