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Retain and error EA10 in GroupWise

Diethmar Rimser Super User

over 2 years ago

In some way this error has a long history I think (Compare to error EA1D!)

I use Retain 4.10.1.1 and GroupWise 18.3 and newer. However if I start a search in my GroupWise client including the external archive I will receive error EA10 and of course there is no search result. Unfortunately I see this issue in several environments.

Anyone else?

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0 Andy Konecny over 2 years ago

yup, was seeing this on a GW 18.1.1 system with Retain 4.9.1.0 last fall. We've patched the system since, but we haven't checked that issue since. Now on the queue for this week.

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Andy of KonecnyConsulting.ca in Toronto
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0 Pam Robello over 2 years ago

Hi Diethmar,

I am not finding anything on this error however I do know that you have a case open. I have checked with Georg and he's going to work with your customer to set up a remote session this week.

Pam
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0 Diethmar Rimser over 2 years ago in reply to Pam Robello

A little bit strange, Pam.

I had already a session with Georg (last week). Immediately after upgrading another customer. As far as I can see any customer will have this issue after upgrade - or only my customers

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0 Pam Robello over 2 years ago in reply to Diethmar Rimser

That's interesting. Let me chat with Georg again.
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0 Pam Robello over 2 years ago in reply to Pam Robello

He did submit a defect on this and did bring it up in the defect meeting yesterday with engineering.
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0 Diethmar Rimser over 2 years ago in reply to Pam Robello

Yes, he promised. Good that it seems to happen everywhere - bad, it seems to happen everywhere

We had this bug already in a recent version ...

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0 davidkrotil over 2 years ago in reply to Diethmar Rimser

This search bug comes up in every new version, looks like, they build a fix, but didn't merge it to new version. Looking on older support emails, for example in 4.9, again in 4.9.2 .

David
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0 Diethmar Rimser over 2 years ago in reply to davidkrotil

Yes, annoying and frustrating. My old fixing jar does not help any more. And Georg was surprised because log files did not really deliver a hint ...

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0 Vlado over 2 years ago

Yes, I have the same problem after update from 4.10.0.0 to 4.10.1.1
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0 Diethmar Rimser over 2 years ago in reply to Vlado

Vlado, as far as I know it is a known defect now. At least two cases are waiting for a solution ...

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Retain and error EA10 in GroupWise

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