This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Retain 3.5.0.0 server filling up. I have run multiple deletion management jobs each sends completed notification but no free space.

Over the course of the last week I have ran multiple deletion management jobs and have been delivered the reports telling me the jobs completed, but while at the same time I have watched as our retain server with each passing week has continued to run out of space.  What is weird is I have run the same job and when it sends me the completion report it is still sending me messages in the date time frame that should have deleted in the deletion job that ran before that also sent me results.  I have just been running the job over and over until it returns no more emails that it deleted in the time frame, so far I'm on round three and still keep getting files that have been deleted or are they not getting deleted?

I understand this is an old server, this is why I'm asking for help from the community.

Respectfully, Sean

Parents
  • 0  

    Check where the space is actually being used.  you might be shrinking the data, but there is something else growing to get in the way.

    a key command to start with at the root is

        du -h --max-depth=1

    and then take it up each folder to understand where what space is being used.  Noting that the main Retain message store will take a long time to run through.

    a possibility is that your mail volume/size is growing and you will need to grow your storage here.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0 in reply to   

    Thank you,  I am going to run this command until I get to that large volume.  One thing that is important to me is though is: when I run the deletion job the report that it returns to me is an html. file that is 125MB in size and is nothing but a table showing me the thousands of entries it deleted, yet my free space is still getting less with each day rather than retrieving any space at all.. I mean an 125MB html deletion report should have gotten me some space back.. but I have literally seen no return.

    Yes I may need to grow the storage and I'm ready to do that if need be, but the storage pool is currently showing messages that are very old, when I run an audit report it returns messages that should not be there according to the deletion jobs I had previously run.  I can grow storage this year, but what's gonna happen when that fills up as well, if I can't maintain the space than growing the storage to solve the potential problem never ends.. 

  • 0   in reply to 

    Here is an activity which maybe helps:

    Do a "deletion report" for a mailbox.

    Go for Mailbox deletion.

    Select a mailbox which is not really important (just in case if something fails)

    And now select "Generate a report ...". (Usually) the mailbox will not be deleted. However there will be a "re-organizing" activity in the background which will prune database and storage ...


    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    Thank you, Unfortunately I do not have that function on my version of Retain.

  • 0   in reply to 

    Maybe the menus are different now, but do you have a similar option:

    In recent days there was only generate report - without orphane ...


    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    This is the closest to what you have sent that I can find in the menu

  • 0   in reply to 

    Yes, right. Run the report! (Do not delete!)


    Use "Verified Answers" if your problem/issue has been solved!

  • 0   in reply to 

    I wonder if you were to do a one of job with the Report only would kicks things off some.  worth a try, perhaps with both the same date/age range as your normal job and another one that is a week or more longer/further in the past to see if it still sees messages in the system.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0   in reply to   

    Yes, it will, Andy.

    I was in the same situation at one customer and opened a case. This option was a great hint.

    And as you see MF has supplemented this option for newer versions with description with "orphan".


    Use "Verified Answers" if your problem/issue has been solved!

Reply
  • 0   in reply to   

    Yes, it will, Andy.

    I was in the same situation at one customer and opened a case. This option was a great hint.

    And as you see MF has supplemented this option for newer versions with description with "orphan".


    Use "Verified Answers" if your problem/issue has been solved!

Children
  • 0 in reply to   

    Well just before you gentlemen messaged last I decided to add a couple more years to the deletion range and set it to run a new deletion job.  Just trying to see if I can get some noticeable change memory space, will wait for it to run then run a df -H to see I have gotten any change, next I will run the generate the report and see what I can find.