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OES Client 24.1 on Windows 11 23H2 crashes sometimes

Prindl

I see the following behavior without any discernable pattern and ways to reproduce them, but it happens from time to time (not very often):

If a user tries to open a folder or a file on a mapped OES-nss-share windows explorer hangs. If you do not kill explorer manually, explorer crashes (after quite a long time) and afterwards restarts - if you are lucky, or you have to start explorer.exe manually, which most of my users don't know how to do that.

To resolve the issue you have to forcibly disconnect all mappings of the affected nss-volume and disconnect from the affected server. Then you can relogin to the server and recreate the mappings via scripts or manually. If you do not disconnect but just try to reconnect or remap the affected volume, explorer will crash again.

This can happen immediately after login/logon or after several hours of a user-session. On workstations/Pcs without OES-client (which access the OES-volumes vias cifs) I do not see such hangs or crashes of explorer. And on older Windows desktop OS I do not see that either, but there are only very few PCs with older OSs in use.

I told my users to logoff/logout via ctrl-alt-del and relogon/login in such a case, but that is not the ideal solution.

Did anybody see  a similar behavior?

  • 0  

    I have not seen this issue, but I know of one customer who is reporting similar behavior.  I have not been able to duplicate the issue in my lab.  When this occurs, check for any NCNetProvider*.log files in the C:\ProgramData\Novell\Client\Log directory.  Next, while the PC is stuck in a "broken" state, bring up the Task Manager and right click on the Windows Explorer app and select the option to 'Create dump file' which should write a file to C:\Users\<UserID>\AppData\Local\Temp.  Zip up the logs and dump files and provide a way for me to download the data.  Ideally, opening a case would be better if you have the option to do so.

  • 0

    I'm having this issue as well. Have not been able to determine why. It started after I installed Win11, went away for a while, then it came back. If I let it sit for a while explorer starts responding again and I can open it without the delay for a while, maybe 20 minutes (have not timed it), then it hangs again. The hangs last anywhere from 30 - 60 seconds. If I disconnect all of the mapped drives the problem goes away.

    Edit: I should mention this is OES client 2 Sp7 IR4. Win 11 Education 23H2. OES servers are running 24.3

  • 0 in reply to 

    We are slowly rolling out Win 11 23H2 with OES Client 24.1.  If this issue has happened here, no one has reported it yet.  I noticed OES Client 24.4 is available and I am going to start testing it soon.  The release notes don't specifically reference this explorer issue, but it might be worth looking into.

    May not be related to your issue, but one thing worth checking.  If the Details Pane is turned off in Explorer, does the problem still occur?  I don't remember all the issues I was experiencing with the Details Pane turned on, but I finally just forced it off with a GPO and it solved a number of problems for me.

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    +1 in reply to 

    Thank you so much for this suggestion. I cannot imagine a scenario where it would have ever occurred to me to try changing that setting. This absolutely worked, but for me I was using the "Tiles" view. Changing it to Details actually fixed it for me. Changing it back to Tiles causes the issue to reoccur in the same way.

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