Cybersecurity
DevOps Cloud
IT Operations Cloud
Environment
iPrint for OES
iPrint Advanced
OES 2023
OES 2018 SP3
Situation
The following error is returned when trying to manage iPrint objects in iManager:
Error - Operation failed, unknown errorRequest (SERVER_ERROR) - bad status code (0x501)
The following error is returned when trying to use iprintman:
iprintman psm -l -u cn=admin,o=novell
[DATE + TIME] com.novell.service.iPrint.shared.iPrintException setErrorCodesFromIPPError SEVERE: iPrintException: Unexpected Exception:
Request (SERVER_ERROR) - bad status code (0x501)
at com.novell.service.iPrint.ipp.IPPAttributeSet.readAttributes(Unknown Source)
at com.novell.service.iPrint.ipp.IPPService.query(Unknown Source)
at com.novell.service.iPrint.iprntman.PSM.reCreateIPPStack(Unknown Source)
at com.novell.service.iPrint.iprntman.PSM.list(Unknown Source)
at com.novell.service.iPrint.cli.CLIpsmHelper.processCommand(Unknown Source)
at com.novell.service.iPrint.cli.IPrintManCLI.main(Unknown Source)
[DATE + TIME] com.novell.service.iPrint.cli.IPrintManCLI main SEVERE: Unhandled iPrintException.getLibError() : 1281
[DATE + TIME] com.novell.service.iPrint.cli.IPrintManCLI main SEVERE: iPrintException.getMessage() is : Request (SERVER_ERROR) - bad status code (0x501)
IPP Error: 0x501
/var/log/apache2/error_log shows:
[DATE + TIME] [:error] [pid 16520] REST call failed. HTTP Status Code: 0
[DATE + TIME] [:error] [pid 16520] Fetching license info failed.
[DATE + TIME] [:error] [pid 16520] Http Code : 0
[DATE + TIME] [:error] [pid 16520] Curl Code : 35
[DATE + TIME] [:error] [pid 16520] Error occurred while fetching licensing information.
Cause
The localhost entry within the /etc/hosts file is wrong. This wrong information causes localhost to resolve to an invalid address.
Resolution
Add a # to the start of the localhost line within the /etc/hosts file:
Problem:
::1 localhost ipv6-localhost ipv6-loopback
Correct:
#::1 localhost ipv6-localhost ipv6-loopback
Additional Information
If using IPv6, remove the word localhost from the line so it looks like this:
::1 ipv6-localhost ipv6-loopback