Hi Ken

it sounds like :

OCTCR52A875008 iprint appliance 23.4 authentication service not available

Check iprint-auth log for this kind of errors:

2024-01-02T07:07:17.829974+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:17 AM com.orientechnologies.common.log.OLogManager log

2024-01-02T07:07:17.830127+01:00 iprint iprint-auth-service.sh[959]: INFO: Caught Network I/O errors on 127.0.0.1:2424/iprintauth, trying an automatic reconnection... (error: com.o; serializable and externalizable flags conflict)

2024-01-02T07:07:18.333508+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:18 AM com.orientechnologies.common.log.OLogManager log

2024-01-02T07:07:18.333664+01:00 iprint iprint-auth-service.sh[959]: INFO: Caught Network I/O errors on 127.0.0.1:2424/iprintauth, trying an automatic reconnection... (error: com.o; serializable and externalizable flags conflict)

2024-01-02T07:07:18.835562+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:18 AM com.orientechnologies.common.log.OLogManager log

if it is the same one, restating iprint-auth will fix it for few days. Engineering already looking at it

Any updates on this ?  We are experiencing the same problems on our 5.0.3 appliance.  I was looking at running the product upgrade to 23.4 to hopefully resolve it, but that doesn't seem to be the case. 

Engineering is working on it. Fix will be ready soon.

24.1 was announced.  Does this include the fix?  The release notes are quite bare, no information to be found there.

Hi Ken. It does not but support has an ftf with potential fix. Ask support to provide it

Hi Ken. It does not but support has an ftf with potential fix. Ask support to provide it

We are having this issue is there a fix yet or how do we get the ftf in the mean time?

We are running 24.1 with all patches installed.

Tony Dann said:

how do we get the ftf in the mean time?

Open a support case, and in addition to a good description, include link to this thread with comment that it suggests there is an FTF they have available.

I've been running the FTF for 14 days without any issues.  It usually takes 2-3 weeks for the problem to crop up on my system though, so I'm still giving it more time.  But hopefully this has resolved it.

Thanks Andy, I have done that yesterday just waiting on support to get back to me after sending them the iPrint-info logs

I have applied the FTF on one of our appliances and so far so good, although as Ken has said it does take up to two weeks to show itself. I had another appliance show the same issue but when I went to install the RPM on it I got a lot of errors saying the install conflicted with installed files.

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file /opt/novell/iprintauth/lib/authentication-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/azure-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/common-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/iprint-auth-launcher-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/iprint-ldap-admin-filter-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/ldap-admin-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/persistence-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/sync-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/lib/web-1.0.0.jar from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/python/authenticator.pyc from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/python/iprint-auth-update.pyc from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/python/iprint-authorization.pyc from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64
file /opt/novell/iprintauth/python/pyUtils.pyc from install of microfocus-iprint-auth-1.2.0-150400.170.1.x86_64 conflicts with file from package microfocus-iprint-auth-1.2.0-150400.6.7.1.x86_64

Not really sure why this is as they are both on the same patch level as far as I can see 24.1 with all available updates.

Hopefully they roll this fix out as a normal update soon.