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iPrint appliance stops communicating with identity source

Ken Etter

Appliance 23.4.  People using printers that require authentication will randomly lose access to those printers.  They will not be able to login.  So far the only solution is to reboot the appliance.  Then everything comes back for a few weeks until the problem repeats itself.  Anyone have any thoughts?  I have run the iPrint appliance for years without any troubles and this version is the first to have this issue.

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    Hi Ken

    it sounds like :

    OCTCR52A875008 iprint appliance 23.4 authentication service not available

    Check iprint-auth log for this kind of errors:

    2024-01-02T07:07:17.829974+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:17 AM com.orientechnologies.common.log.OLogManager log

    2024-01-02T07:07:17.830127+01:00 iprint iprint-auth-service.sh[959]: INFO: Caught Network I/O errors on 127.0.0.1:2424/iprintauth, trying an automatic reconnection... (error: com.o; serializable and externalizable flags conflict)

    2024-01-02T07:07:18.333508+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:18 AM com.orientechnologies.common.log.OLogManager log

    2024-01-02T07:07:18.333664+01:00 iprint iprint-auth-service.sh[959]: INFO: Caught Network I/O errors on 127.0.0.1:2424/iprintauth, trying an automatic reconnection... (error: com.o; serializable and externalizable flags conflict)

    2024-01-02T07:07:18.835562+01:00 iprint iprint-auth-service.sh[959]: Jan 02, 2024 7:07:18 AM com.orientechnologies.common.log.OLogManager log

    if it is the same one, restating iprint-auth will fix it for few days. Engineering already looking at it

  • 0 in reply to   

    Any updates on this ?  We are experiencing the same problems on our 5.0.3 appliance.  I was looking at running the product upgrade to 23.4 to hopefully resolve it, but that doesn't seem to be the case. 

  • 0   in reply to 

    Engineering is working on it. Fix will be ready soon.

  • 0 in reply to   

    24.1 was announced.  Does this include the fix?  The release notes are quite bare, no information to be found there.

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