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iPrint appliance stops communicating with identity source

Ken Etter

Appliance 23.4.  People using printers that require authentication will randomly lose access to those printers.  They will not be able to login.  So far the only solution is to reboot the appliance.  Then everything comes back for a few weeks until the problem repeats itself.  Anyone have any thoughts?  I have run the iPrint appliance for years without any troubles and this version is the first to have this issue.

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    When you have a reproducible example, could you run a packet capture of it? 
    tcpdump to a file that you then scp off, should be all that is needed at that end.

    Then see if the connection to the authentication source is working, or if something is happening on that level.

    A sloppy workaround, a weekend crontab restart.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

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  • 0  

    When you have a reproducible example, could you run a packet capture of it? 
    tcpdump to a file that you then scp off, should be all that is needed at that end.

    Then see if the connection to the authentication source is working, or if something is happening on that level.

    A sloppy workaround, a weekend crontab restart.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

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