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iPrint Client loses credentials

bschilliger over 3 years ago

On some workstations (BYOD, Win 10) with iPrint Client 6.21.04 (without Client for OES), users must re-enter their credentials each time they print to an iPrint printer. In the client, the option to save the password is set each time. Any hints on how users can permanently save their credentials?

Many thanks in advance.

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0 Ken Etter over 3 years ago

Getting reports of this here also. Although I do have the OES Client installed. Has anyone found a solution to this?
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0 Gonzalo Morera over 3 years ago in reply to Ken Etter

latest client 6.22.14 should fix this issue
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0 Ken Etter over 3 years ago in reply to Gonzalo Morera

I opened a support case and it does appear to fix it. Unfortunately, the installer for that version has a bug and it won't install if you have certain Visual C++ versions already installed. I'm waiting for development to fix the installation bug so I can deploy the client.
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0 Gonzalo Morera over 3 years ago in reply to Ken Etter

the latest version 6.22.14 should also have the fix for the c++ issue. What error do you get in the install logs?
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0 Ken Etter over 3 years ago in reply to Gonzalo Morera

Maybe it should, but it does not. :-)

[SETUPIPP] - VC++ Redist x64 FAILED. code=1638(0x666)

I'm working with Kyle on this - see case 02082802. He grabbed some more info from my test PC earlier today to help with troubleshooting.
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0 Ken Etter over 3 years ago in reply to Gonzalo Morera

Maybe it should, but it does not. :-)

[SETUPIPP] - VC++ Redist x64 FAILED. code=1638(0x666)

I'm working with Kyle on this - see case 02082802. He grabbed some more info from my test PC earlier today to help with troubleshooting.
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0 Gonzalo Morera over 3 years ago in reply to Ken Etter

ok Thanks. Then we'll let Kyle work on it
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0 Kevin Boyle over 3 years ago in reply to Ken Etter

Ken Etter said:
Maybe it should, but it does not. :-)

Yes... I'm being told the same thing.

I'm working with Bob and passed on your case number.

__________
Kevin Boyle, SuperUser
Calgary, Alberta, Canada
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0 Gonzalo Morera over 3 years ago in reply to Kevin Boyle

I've looked at the data and it looks like the issue will appear if there is a newer version installed than the one the iPrint client wants to install.

iPrint client will install 14.27.29016 but there was a newer already installed, 14.27.29112, hence the 1638 error.

Engineering will need to add a check in code to avoid this scenario.
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0 Ken Etter over 3 years ago in reply to Gonzalo Morera

Yep, that is what I was seeing. Seems like a fairly basic thing so hopefully we get a corrected installer soon.
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iPrint Client loses credentials

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