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Knowledge Document: Sender-Filter not Matching on 'Reply-To' Address

Caroline Oest
 
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Sometimes the secure messaging gateway address-filters are not capturing the correct mail-sender. This is due to the fact that the Email Address-Filter only covers the SMTP-Information. In order to extend the 'Filter-Coverage' you can follow below steps.

Environment  
Secure Messaging Gateway  23.x
  
Situation  
Certain filtered e-mail addresses in policies might not capture all 'mails'.
For example if newsletters 'pass' the system despite being 'scanned correct'. 
This issue can be Mail detection might be inaccurate due

See full knowledge document on support portal

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