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Knowledge Document: Users can not login to the Quarantine system, error: Authentication failed, please try again

Caroline Oest
 
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All users currently get the error: Authentication failed, please try again, when attempting to log into the Secure Messaging Gateway (SMG) - Quarantine Management System (QMS).

Products

Secure Messaging Gateway (GWAVA, SMG)

Environment

Secure Messaging Gateway (SMG) 24.x
Secure Messaging Gateway (SMG) 23.x
 

Situation

Any user currently attempting to log into SMG QMS receives this error:
Find resolution on support portal

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