Environment

Secure Messaging Gateway (SMG) 7

 

Situation

In Secure Messaging Gateway (SMG), when attempting to create DKIM keys, receiving a System error - An error occurred during key generation.

 

Resolution

On the SMG terminal or putty session, perform the following steps:

1) cd /vastorage/smg/smg-supervisor/
2) run the following command: ll
3) cd http_local
4) run the following command: ll
5) Confirm the folder names and ownership match the following:

BretSMG7:~ # cd /vastorage/smg/smg-supervisor/
BretSMG7:/vastorage/smg/smg-supervisor # ll
total 24
drwxr-xr-x  4 smg smg 4096 Mar  7 14:56 assets
drwxr-xr-x 11 smg smg 4096 Mar  8 07:52 http
drwxr-xr-x  8 smg smg 4096 Mar  7 14:56 http_cgi
drwxrwx---  4 smg smg 4096 Mar  7 14:56 http_local
drwx------  3 smg smg 4096 Jul 22  2021 private
drwx------  2 smg smg 4096 Jul 22  2021 temp
BretSMG7:/vastorage/smg/smg-supervisor # cd http_local/
BretSMG7:/vastorage/smg/smg-supervisor/http_local # ll
total 12
drwxr-xr-x 2 smg smg 4096 Jul 22  2021 config
drwxr-xr-x 2 smg smg 4096 Jul 22  2021 dkimsign
drwxrwx--- 2 smg smg 4096 Jul 22  2021 security
BretSMG7:/vastorage/smg/smg-supervisor/http_local #

If the dkimsign folder is owned by smg:smg, continue with the following steps:

6) run the following command: chown wwwrun:www ./dkimsign
7) run the following command: ll
8) Confirm the dkimsign folder now has the ownership of wwwrun:www

BretSMG7:/vastorage/smg/smg-supervisor/http_local # ll
total 12
drwxr-xr-x 2 smg    smg 4096 Jul 22  2021 config
drwxr-xr-x 2 wwwrun www 4096 Jul 22  2021 dkimsign
drwxrwx--- 2 smg    smg 4096 Jul 22  2021 security
BretSMG7:/vastorage/smg/smg-supervisor/http_local #

9) Now attempt to create the DKIM keys again by following this document.